Frequently Asked Questions
Q. What
is an activation code?
Q. User ID and password?
Q. How to set date format?
Q. No
email server error message when creating a new mail message.
Q.
How to upgrade from TopSales Basic to Professional Edition
Q. How
to set default country when keying in my contact profile?
Q. How
to reinstall TopSales to another computer?
Q. Windows
NT/2000 server Opportunistic Locking and caching
Q. Does
the free Topsales Basic edition make changes to the message I send?
Q. Entry field characters get cut off on the right on Windows
XP ClearType using LCD screen
Q.
Why Topsales list box does not have ability for sorting by pressing the
column title?
Q. What
is the difference between single user and network version of Topsales?
Q.
What is an activation code?
Activation code is a code use to activate your registered copy of
TopSales software. To get an activation code, you will need to purchase
Topsales. With an activation code, it means you are using a legal
license copy of TopSales.
Q. User ID and password?
To login into TopSales system, you required a user ID and password. When
installed, the system comes with a predefined user called
"USER" and the password is also "USER" You are
advise to change it after you have login to TopSales system.
Q. How
to set date format?
When installed then date format is MM/DD/YYYY. To change it go to Tools,
System Setting. Choose the Field format tab, and change the date format.
There are 3 format available:
1. DD/MM/YYYY
2. MM/DD/YYYY
3. DD MMM YY
Q.
No email server error message when creating a new mail message.
You need to set a default mail server. Go to Tools , Email servers,
highlight the email server you wish to be you main server then click the
Set As Default button on the bottom left side
Q.
How to upgrade from TopSales Basic to Professional Edition
If you installed Basic and already key in some
data, just download the TopSales Pro upgrade setup file and apply the
upgrade to the Basic Edition install folder.
Q. How
to set default country when keying in my contact profile?
To set default country when keying in my contact
profile, go to Tools-> System Setting, choose General section and
select the default country.
Q. How
to reinstall TopSales to another computer?
Backup the whole TopSales installed folder and any sub-folders and
restore the backup to that computer and create a shortcut the topsales
program. If the 2 computer are connected in LAN network, just copy the
topsales folder from one PC to another. You
can also use this method to synchronize between your desktop PC and note
PC topsales data.
TopSale does not use windows registry or copy dll files to windows
folder, this makes maintenance easy and reduce dll version conflicts.
Q. Windows
NT/2000/2003 server Opportunistic Locking and caching
You may have to turn off windows server
Opportunistic Locking and caching. Refer to Microsoft knowledge base on
those topics with the following number.
Q124916 - Some Client Applications Fail When Writing to Windows NT
Q129202 - PC Ext: Explanation of Opportunistic Locking on Windows NT
Q130922 - Event Error 2022: Server Unable to Find a Free Connection
Q138365 - How the Autodisconnect Works in Windows NT
Q142803 - Locking Error or Computer Hangs Accessing Network Database
Files
Q148367 - Possible Network File Damage with Redirector Caching
Q152186 - Possible Network Data Corruption If Locking Not Used
Q163401 - How to Disable Network Redirector File Caching
Q174371 - Possible Database File Damage When Data Is Appended
Q296264 - Configuring Opportunistic Locking in Windows 2000
Q290757 - Write Caching Settings for Hard Disk May Not Persist
Q.
Does the free Topsales Basic edition make changes to the message I
send?
No. Topsales Basic edition does not make any changes of the text of your
messages and does not insert advertisements into them or anything else
of that kind.
Q.
Entry field characters get cut off on the right on Windows XP ClearType
using LCD screen
To solve this problem, right click desktop, click properties, click appearance tab, click
effects button. Change "Use the following method to smooth screen
fonts" from ClearType to Standard. Q.
Why Topsales list box does not have ability for sorting by pressing the
column title?
In order to have sorting by pressing the column title, the database
records must be small. If the database records is large or access
through network, sorting by column will be slow and impractical.
Topsales database is scaleable to handle ten of thousands of records. It
does provide sorting of list on those indexed record fields through the
use of tab pages.
Q.
What is the difference between single user and network version of
Topsales?
Single user version can only be used for one user in a standalone
Windows PC. It does not allow data to be share with other user. To share
your data among your co-workers, you will need network version of
Topsales.
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