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FAQ


Frequently Asked Questions

Q. What is an activation code?
Q. User ID and password?
Q. How to set date format?
Q. No email server error message when creating a new mail message.
Q. How to upgrade from TopSales Basic to Professional Edition
Q. How to set default country when keying in my contact profile?

Q. How to reinstall TopSales to another computer?
Q.
Windows NT/2000 server Opportunistic Locking and caching
Q. Does the free Topsales Basic edition make changes to the message I send?
Q. Entry field characters get cut off on the right on Windows XP ClearType using LCD screen

Q. Why Topsales list box does not have ability for sorting by pressing the column title?
Q. What is the difference between single user and network version of Topsales?


Q. What is an activation code?

Activation code is a code use to activate your registered copy of TopSales software. To get an activation code, you will need to purchase Topsales. With an activation code, it means you are using a legal license copy of TopSales.


Q. User ID and password?

To login into TopSales system, you required a user ID and password. When installed, the system comes with a predefined user called "USER" and the password is also "USER" You are advise to change it after you have login to TopSales system.

Q. How to set date format?

When installed then date format is MM/DD/YYYY. To change it go to Tools, System Setting. Choose the Field format tab, and change the date format.
There are 3 format available:
1. DD/MM/YYYY
2. MM/DD/YYYY
3. DD MMM YY

 

Q. No email server error message when creating a new mail message.

You need to set a default mail server. Go to Tools , Email servers, highlight the email server you wish to be you main server then click the Set As Default button on the bottom left side

Q. How to upgrade from TopSales Basic to Professional Edition

If you installed Basic and already key in some data, just download the TopSales Pro upgrade setup file and apply the upgrade to the Basic Edition install folder.

Q. How to set default country when keying in my contact profile?

To set default country when keying in my contact profile, go to Tools-> System Setting, choose General section and select the default country.

Q. How to reinstall TopSales to another computer?

Backup the whole TopSales installed folder and any sub-folders and
restore the backup to that computer and create a shortcut the topsales program. If the 2 computer are connected in LAN network, just copy the topsales folder from one PC to another. You can also use this method to synchronize between your desktop PC and note PC topsales data.
TopSale does not use windows registry or copy dll files to windows folder, this makes maintenance easy and reduce dll version conflicts.

Q. Windows NT/2000/2003 server Opportunistic Locking and caching

You may have to turn off windows server Opportunistic Locking and caching. Refer to Microsoft knowledge base on those topics with the following number.

Q124916 - Some Client Applications Fail When Writing to Windows NT
Q129202 - PC Ext: Explanation of Opportunistic Locking on Windows NT
Q130922 - Event Error 2022: Server Unable to Find a Free Connection
Q138365 - How the Autodisconnect Works in Windows NT
Q142803 - Locking Error or Computer Hangs Accessing Network Database Files
Q148367 - Possible Network File Damage with Redirector Caching
Q152186 - Possible Network Data Corruption If Locking Not Used
Q163401 - How to Disable Network Redirector File Caching
Q174371 - Possible Database File Damage When Data Is Appended
Q296264 - Configuring Opportunistic Locking in Windows 2000
Q290757 - Write Caching Settings for Hard Disk May Not Persist

Q. Does the free Topsales Basic edition make changes to the message I send?
No. Topsales Basic edition does not make any changes of the text of your messages and does not insert advertisements into them or anything else of that kind.

Q. Entry field characters get cut off on the right on Windows XP ClearType using LCD screen
To solve this problem, right click desktop, click properties, click appearance tab, click effects button. Change "Use the following method to smooth screen fonts" from ClearType to Standard.

Q. Why Topsales list box does not have ability for sorting by pressing the column title?
In order to have sorting by pressing the column title, the database records must be small. If the database records is large or access through network, sorting by column will be slow and impractical. Topsales database is scaleable to handle ten of thousands of records. It does provide sorting of list on those indexed record fields through the use of tab pages.


Q. What is the difference between single user and network version of Topsales?
Single user version can only be used for one user in a standalone Windows PC. It does not allow data to be share with other user. To share your data among your co-workers, you will need network version of Topsales.

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